No more annoying queuing at the machines. What's more, you no longer have to worry about running out of credit on your MensaCard – even if you decide to treat yourself to a dessert on the spur of the moment.
With Autoload, credit payments can also be transferred directly to your specified bank account.
As soon as the balance on your MensaCard falls below an amount you have specified (e.g., 5 euros), you will be asked at the checkout whether you want to top up your card. If your remaining balance is sufficient for your current purchase, you can also say no.
If you say yes, your MensaCard will automatically be topped up with a predetermined (and always the same) amount (e.g., 15 euros) and you can pay immediately. We usually debit the top-up amount from your bank account two to three banking days later; in exceptional cases, the debit may take up to a week.
The maximum top-up amount is 50 euros.
You have two options:
1) Have your data entered at the cash register
We only recommend this option if you come to one of our canteens as early as possible in the day when it is not yet very busy. The setup takes a little time because all the data has to be entered manually. We will set up special autoload cash registers in the large cafeterias. Just look for the corresponding sign.
Here's how it works: Simply bring your MensaCard, your ID, and your bank card with you. The data will be entered manually on site. Then you sign once—and autoload is activated immediately.
2) Send in the pre-registration form
Fill out the form on this page.
Then give us two to three days to transfer the data to our cash register system. After that, please come to one of our cafeterias with your ID, MensaCard, and bank card. We will quickly check whether your bank details and address are correct, you sign once – and from then on, Autoload is set up for you.
When filling out the form, you must enter your name exactly as it appears on your bank records. For example, if your bank card shows a middle name, this must also be entered on the form.
Autoload top-ups are only possible once per day. Therefore, please ensure that the top-up amount you select is high enough. We recommend a minimum of 15 euros.
If you lose your MensaCard, you must have it blocked immediately so that no one can make purchases using your Autoload contract. In this case, please report it immediately to the InfoPoint, at one of our cash registers, or by email to mensacard@stw.berlin.
When you sign up for the autoload contract, you will automatically receive a PIN, which you will need to log in to our MensaCard portal. There you can view all transactions from the last 180 days at any time and also download receipts for individual purchases.
Your bank details will only be used for the autoload process and will not be passed on to third parties. Our general data protection regulations apply.
In principle, all MensaCards are suitable for Autoload, regardless of the price category they are programmed for.
Please note: If the autoload procedure is to be set up on another person's account (e.g. that of your parents), then the account holders themselves must also sign when setting up the autoload contract.
Please note further: We can only accept bank cards from the SEPA area. Here you will find the list of approved countries:
DE - Germany
AT – Austria
BE – Belgium
BG – Bulgaria
CH – Switzerland
CY – Cyprus
CZ – Czechia
DE – Germany
DK – Denmark
EE – Estonia
ES – Spain
FI – Finland
FR – France
GB – Great Britain (United Kingdom)
GR – Greece
HR – Croatia
HU – Hungary
IE – Ireland
IS – Iceland
IT – Italy
LI – Liechtenstein
LT – Lithuania
LU – Luxembourg
LV – Latvia
MC – Monaco
MT – Malta
NL – Netherlands
NO – Norway
PL – Poland
PT – Portugal
RO – Romania
SE – Sweden
SI – Slovenia
SK – Slovakia
SM – San Marino
The autoload process can be canceled at any time. To do so, contact one of our cash desks, send an email to mensacard@stw.berlin, or cancel directly in the MensaCard portal (which is only available in German).