In emergencies such as fire or if someone is injured, the fire department must be called:
112
In emergencies such as burglary or a threat, the police must be called:
110
In emergencies such as heating failure, burst pipes, or power outages, or if you have problems unlocking a door, please call our on-call service if these occur outside of the caretaker's working hours:
SIBA Security Service GmbH
Tel. 030 42 11 505/506
Have all the necessary information ready:
Name of the residence hall: Potsdamer Straße
Room number (VO number).
Very important!
Only call the on-call service in genuine emergencies!
You will be responsible for the costs if you misuse the service.
You will also have to pay the costs for opening the door yourself.
Responsible property team/caretaker:
wh.mitte@stw.berlin
Mr. Engelhardt 0151/170 47 670
Ms. Wehrmann 0151/166 00 243
Mr. Schließke 0151/166 46 489
Here you will find the contact details for tenant support and rent accounting:
https://www.stw.berlin/wohnen/kontakt.html
If you have any questions or problems, please contact our Internet provider directly at 0800 550 555 702.
Alternatively, you can send an electronic inquiry by email to support@hotzone.de or send a private message on Facebook @cloudcast.hotzone.
Damage reports, such as a dripping faucet or a crack in the fittings, must always be reported via the residence portal.
The laundry room is located in the basement. Payment for the machines can be made either with a coin/card or with the MensaCard (which you can obtain at the studierendenWERK cafeterias). You can load money onto your CampusCard or MensaCard at the loading machines located in the cafeterias, or you can visit the food truck that occasionally stops by the dormitory. An overview of all open locations where you can load your MensaCard can be found here.
You do not need detergent or fabric softener. These are automatically included in the wash cycle.
Rent is paid by direct debit (SEPA) on the 5th of each month for the current month.
If you do not have a SEPA-enabled account in the first month, you can transfer the rent to the following bank account:
Recipient: studierendenWERK BERLIN
Bank: DKB
IBAN: DE47 1203 0000 1020 5830 41
BIC: BYLADEM1001
Reference: Personal number | VO number
(You will find this information on the first page of the rental agreement)
If your SEPA mandate is only available at the beginning of a current month, the debit can be made from the 15th of that month; no further debits can be made after the 15th of the current month. If you do not submit your SEPA mandate in time, it can only be used from the following month and you must transfer the current rent to studierendenWERK Berlin.
The dormitory tutors are students who have been living in Berlin for some time and pass on their accumulated experience to the residents of the dormitories. Residents can contact the tutors.
Click here for the dormitory tutors https://www.stw.berlin/en/housing/residence-tutors/
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First, give notice:
If you have decided to move out soon, you must terminate your contract. To do so, log in to your dormitory portal and click on your current contract. The termination button will then become active. Use this button to let us know when you would like to move out. Your notice period is 6 weeks to the end of the month. This means that you can always terminate your contract on the 15th of a month to the end of the following month.Make an appointment with the caretaker:
As soon as we have received your notice of termination, you will receive a confirmation. We will then let you know when the caretaker will come to inspect your room. He will inform you exactly what you need to do before you move out. Please follow his instructions.Organize your departure day:
You must move out by 8 a.m. on the last working day before the end of the contract (Monday to Friday, except public holidays and December 24 and 31). Please arrange an appointment with the caretaker to hand over the key/coin. This will save you waiting time and ensure you can catch your train or plane on time. Please tidy up your room, kitchen, and bathroom and clean everything thoroughly. If the room is not handed over in proper condition, we will hire a cleaning company. You will then be responsible for the costs. If you no longer need certain items, do not throw them in the household trash! Please dispose of bulky waste and electronic waste at the recycling center. If you have a bicycle, don't forget to
The deposit will be transferred to the account you specified no earlier than 8 weeks after the end of the rental agreement, provided there are no outstanding claims.
If there were any defects when you moved out, the processing time may be longer due to the request for invoices.
Please ensure that you have valid bank details on file for the deposit to be paid out.
If you submit bank details from a non-EU country, please provide us with the following information:
-IBAN or account number
-BIC / Swift
-Account holder
-Address of the account holder
-Name of the bank
-IFSC Indian Financial System Code (only for Indian accounts)