Photo: Felix Noak / stW BERLIN
Two students are talking to each other while looking at their smartphones. One student has a suitcase with her
Photo: Felix Noak / stW BERLIN
Students playing on an outdoor volleyball court in fine weather.
Photo: stW BERLIN
Students doing strength training in a dormitory gym.
Photo: Felix Noak / stW BERLIN
Caretaker hands the house key to a student moving into a hall of residence.
Photo: Felix Noak / stW BERLIN
Students in a stairwell in front of a lift with moving boxes in their hands.
Photo: Felix Noak / stW BERLIN
Students cooking in a hall of residence kitchen. Together they look at the ingredients in a jar of food.
Photo: Felix Noak / stW BERLIN
Students smiling and facing each other in a dormitory room.

Residence information for tenants

Everything you need to know about your dormitory

In emergencies such as fire or if someone is injured, the fire department must be called:
112

In emergencies such as a break-in or a threat, the police must be called:
110

In emergencies such as heating failure, burst pipes, or power outages, or if you have problems unlocking a door, please call our on-call service outside the caretaker’s working hours:

Securitas Alert Services GmbH 

Tel. 0621 87 888 9347

Please have all necessary information ready:

  • Name of the residence: Danckelmannstraße

  • Room number (VO number)

Very important!
Only call the on-call service in real emergencies!
You will have to bear the costs yourself in case of misuse.

You must also pay the costs for opening the door yourself.

Responsible caretaker team:
wh.mw@stw.berlin

Mr. Palatz 0151/166 00 235
Ms. Philipp 0151/166 00 294
Mr. Erichsen 0151/166 00 292

Here you can find the contact details for tenant support and rent accounting:

   

https://www.stw.berlin/en/housing/consultation-hours.html           

 

If you have any questions or problems, please contact our internet service provider directly at 0800 550 555 702.
Alternatively, you can submit an electronic request by email at support@hotzone.de or send a private message on Facebook to @cloudcast.hotzone.

Damage reports, such as a dripping faucet or a crack in a fixture, must always be submitted via the housing portal.

The laundry room is located in the basement. It is operated by the student self-administration.

If you would like to use the fitness and music rooms, you must contact the student self-administration.

The rooms are located on the ground floor.

Rent payment is made by direct debit (SEPA) from the 5th of each month for the respective current month.

If no SEPA-capable bank account is available in the first month, you can transfer the rent to the following bank account in this case:

Recipient: studierendenWERK BERLIN
Bank: DKB
IBAN: DE47 1203 0000 1020 5830 41
BIC: BYLADEM1001
Reference: Personal number | VO number

(The details can be found on the first page of the rental agreement.)

If your SEPA mandate is only submitted at the beginning of a current month, the debit can be made from the 15th in that month; a further debit after the 15th is not possible within the same month.
If you do not submit your SEPA mandate in time, it can only be used from the following month, and you must transfer the current rent to studierendenWERK Berlin yourself.

The residence tutors are students who have been living in Berlin for a longer period of time and share their experience with the residents of the residences. Residents can contact the tutors for support.

You can find the residence tutors here:
https://www.stw.berlin/en/housing/residence-tutors/

1. First, give notice of termination:

If you have decided to move out soon, you must terminate your contract. To do so, log in to your housing portal and click on your current contract. The termination button will then become active. Use it to inform us of the date on which you would like to move out.
Your notice period is 6 weeks to the end of the month. This means you can always give notice by the 15th of a month to terminate the contract at the end of the following month.

2. Make an appointment with the caretaker:
As soon as we have received your notice of termination, you will receive a confirmation. We will then inform you when the caretaker will inspect your room. The caretaker will explain in detail what you need to take care of before moving out. Please follow their instructions.

3. Organize the departure day:
The move-out must take place no later than the last working day before the end of the contract (Monday to Friday, excluding public holidays and also not on December 24 or December 31) by 8:00 a.m.
Please arrange an appointment directly with the caretaker to hand over the key/coins. This will help you avoid waiting times and ensure you can catch your train or flight on time.

Please tidy up your room as well as the kitchen and bathroom and clean everything thoroughly. If the room is not handed over in proper condition, we will commission a company to do so, and you will have to bear the costs.

If you no longer need items, please do not dispose of them in household waste. Bulky waste and electronic waste must be taken to a recycling center. If you have a bicycle, do not forget to take it with you. Remember to set up a mail forwarding order and deregister at the citizens’ registration office (Bürgeramt).

The deposit will be transferred to the bank account you provided no earlier than 8 weeks after the end of the rental contract, provided that there are no outstanding claims.

If there were any defects at the time of your move-out, the processing time may be longer due to the need to request invoices.

Please make sure that a valid bank account is on file for the refund of the deposit.

If you submit a bank account from a non-EU country, please provide us with the following details:

  • IBAN or account number

  • BIC / SWIFT

  • Account holder

  • Address of the account holder

  • Name of the bank

  • IFSC (Indian Financial System Code – for Indian accounts only)

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